Terry May, President of MESA Products, provides guidance to conference attendees on using the Baldrige process and Criteria for Performance Excellence to assist in taking your organization’s Baldrige journey forward. This presentation took place in April 2009 at The Quest for Excellence® conference. More info and transcript at http://www.baldrige.nist.gov/Video/QEXXI/index.htm#Cooper Duration : 0:23:27 Recommended ReadingManagement Succession [...]
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